![]() Ping the IP address of the Barracuda Backup appliance.įor additional information and ping command options, refer to the Microsoft TechNet article Using the ping command.Log in to the source that is unable to connect to the Backup Agent.You can use the ping command to check whether the Barracuda Backup IP address is accessible from the source. If you are still unable to connect to the Agent, go to Step 4. If you have a Firewall enabled, verify you have both an inbound and outbound rule created and enabled for Barracuda Backup. If you are still unable to connect to the Agent, go to Step 3. If you entered the FQDN in the Computer name field when setting up the source, replace the FQDN with the IP address, and click Save.Click Edit to the right of the data source. ![]() As a workaround, try to connect directly to the IP address of the source by following the steps below: If you are unable to ping or resolve the issue is most likely related to DNS issues within your network. Domain Name Resolutionįrom another computer on the same network as your Barracuda Backup device, verify that you can ping or resolve the fully qualified domain name (FQDN) that you configured the source with. If you are still unable to connect to the Agent, go to Step 2.
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